In the case of a dispute between the Customer and the Company which cannot be resolved with mutual satisfaction, the Customer may file a complaint by contacting the New York Department of Public Service (DPS) by phone, online or by mail.
+ Online: http://www.dps.ny.gov/complaints
+ By Phone: Helpline (for complaints/inquiries):1-800-342-3377 (M-F 8:30 am – 4:00pm); 1-800-662-1220 for Hearing/Speech Impaired: TDD or 518-472-8502 for fax
+ By Mail: NYS Department of Public Service
Office of Consumer Services, 4th Floor
3 Empire State Plaza
Albany, NY 12223-1350